Privacy Policy

North Sea Laundry Ltd | Last updated: July 2026

North Sea Laundry Ltd is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, how we use it, and your rights in relation to it.

1. Who We Are

This website is owned and operated by North Sea Laundry Ltd, a company registered in England and Wales under company number [company number]. Our launderette is at 48 North Marine Road, Scarborough, YO12 7PE.

If you have any questions about this policy or how we handle your data, please contact us at [email address] or pop in and speak to a member of staff.

2. What Information We Collect

Information you give us directly. When you contact us through our website contact form, by phone, by email, via social media or in person, we may collect your name, email address, telephone number and any details you share with us in your message.

Booking information. When you book a collection or collection-and-delivery slot through our website, we collect your name, contact details, collection and delivery address, and details of your booking so we can provide the service.

Payment information. When you pay for a booking online, your payment is processed securely by our payment provider. We do not see or store your full card details — we only receive confirmation that payment has been made.

Business account information. If you set up a monthly account with us — for example as a holiday let owner, restaurant or other hospitality business — we will hold your business contact details, address and account records.

Information collected automatically. When you visit our website, certain information is collected automatically, including your IP address, browser type, the pages you visit and how long you spend on them. This is collected through cookies and similar technologies used by Wix, our website platform — see Section 8.

3. How We Use Your Information

We use your personal information to:

Respond to your enquiries and messages
Take and manage bookings for collection and delivery
Provide our laundry, pressing and linen hire services
Manage monthly business accounts, invoicing and payments
Keep records of the services we have provided
Improve our website and understand how visitors use it

We do not sell your personal information to anyone, and we will not send you marketing you haven't asked for.

4. Our Lawful Bases for Using Your Information

Under UK data protection law, we rely on the following lawful bases:

Contract — where we process your details to take a booking or provide a service you have asked for
Legitimate interests — where we respond to enquiries, keep business records, and run and improve our website
Legal obligation — where we keep records for tax and accounting purposes
Consent — where you have given it, for example for optional cookies. You can withdraw consent at any time.

5. Who We Share Your Information With

We only share your information where necessary to run our business:

Wix, our website platform, which hosts our website, processes contact form messages and manages our online booking system. Wix may store data on servers outside the UK; where this happens, it is protected by legally recognised safeguards.
Payment providers, which process online payments securely on our behalf.
Professional advisers, such as our accountant, where required.
Authorities, if we are legally required to do so.

We never sell or rent your personal information to third parties.

6. How Long We Keep Your Information

We keep your information only as long as we need it. Enquiries that don't lead to a booking or account are deleted within a reasonable period. Records relating to bookings, accounts and payments, including invoices, are kept for up to six years to meet our legal and accounting obligations, after which they are securely deleted.

7. How We Keep Your Information Safe

We take reasonable steps to protect your personal information from loss, misuse and unauthorised access. Our website and booking system are hosted on a secure platform, online payments are handled by a secure payment provider, and access to your details is limited to those who need it to do their job.

8. Cookies

Our website uses cookies — small text files placed on your device — to make the site work properly, to support the booking system, and to help us understand how the site is used. Some cookies are essential for the website to function; others, such as analytics cookies, are optional. You can manage your cookie preferences through the banner on our website or through your browser settings.

9. Your Rights

Under UK data protection law, you have the right to:

Access the personal information we hold about you
Correct information that is inaccurate or incomplete
Request deletion of your information where there is no good reason for us to keep it
Object to or restrict how we use your information in certain circumstances
Data portability — receive your information in a usable format where applicable
Withdraw consent at any time, where consent is the basis we rely on

To exercise any of these rights, contact us at [email address]. We will respond within one month.

10. Complaints About Your Personal Data

If you're unhappy with how we've handled your personal data, you can complain directly to us at [email address] or by writing to North Sea Laundry Ltd, 48 North Marine Road, Scarborough, YO12 7PE. We'll acknowledge your complaint within 30 days and let you know the outcome without undue delay.

You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113, though they'll usually expect you to raise the issue with us first.

11. Links to Other Websites

Our website contains links to other sites, including our Facebook, Instagram and LinkedIn pages. This policy only covers our website — other sites have their own privacy policies, and we recommend reading them.

12. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top.